NSN FAQs - Make the most of NSN now!

NSN is one of the largest centrally controlled network of independent garages in the UK and Northern Ireland. Our garages have to meet very exacting standards and are constantly monitored and formally assessed on a regular basis to retain their position in the network.

1. What should I do now?
2. How can I be sure of the standards of the garages?
3. Who do I pay for the repair work?
4. How do I pay?
5. What happens if the quote changes?
6. What happens if something goes wrong afterwards?
7. What aspects do NSN handle?
8. Will having my vehicle serviced through NSN invalidate my manufacturer's warranty?

1. What should I do now?
Whenever your car is due a service, MOT, or needs extra repair work, call 0871 871 1707 and NSN will take it from there. We will listen to your request, advise on any questions you may have and then book your car into a local garage – it’s that simple.
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2. How can I be sure of the standards of the garages?
NSN monitors and assesses its garage network on a regular basis. If any garage fails any of the standards they may be removed from the NSN network. The garages know this and work hard to maintain the right levels of workmanship and customer service.
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3. Who do I pay for the repair work?
You pay NSN for the work and we then pass on the payment to the garage. This helps NSN maintain consistent and fair pricing, making sure you’re not paying too much, or for more than you should.
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4. How do I pay?
When you call to book your vehicle in for work, NSN will take your credit or debit card details to ensure that card is valid. However, no money will be deducted from your card until the work has been completed.
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5. What happens if the quote changes?
When the car arrives at the garage other work might be required. NSN will contact you directly, prior to any additional work being carried out, with details of any changes to your quote. You can then decide to approve the extra work or not. If you decide not to proceed you will only be charged for the work which was originally agreed.
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6. What happens if something goes wrong afterwards?
If you have any issues with the work done within 12 months, please call NSN directly as you will be covered under your parts and labour warranty. NSN will book your car into a garage convenient for you so the problem can be fixed.
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7. What aspects do NSN handle?

NSN handles all aspects of service and repair, including:

• Client liaison
• Booking service
• Repair and MOTs
• Providing quotations
• Ordering parts
• Customer care issues
• Progress chasing and taking payment

If the work on your vehicle costs more than £75.00 then your car can be collected from your home or place of work and delivered back, washed and vacuumed (subject to terms and conditions).
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8. Will having my vehicle serviced through NSN invalidate my manufacturer's warranty?

Manufacturers' equivalent parts and quality oils are used for all NSN work and will not invalidate your manufacturers' warranty.
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